Privacy Policy

At AJ Water Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, book services, purchase products, or communicate with us through our website, WhatsApp, email, or other channels.

1. Information We Collect

We may collect the following information from customers:

• Full name
• Phone number
• Email address
• Delivery and service address
• Order and service details
• Communication history related to orders, inquiries, and support requests

We only collect information that is necessary to provide our products and services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing product orders and service bookings
• Scheduling installation, maintenance, and repair services
• Delivering products and services
• Sending order confirmations and updates
• Providing customer support
• Contacting customers regarding appointments, deliveries, warranty services, and service reminders
• Sending important notifications related to purchased products or booked services
• Improving our services and customer experience
• Complying with legal obligations

We do not sell, rent, or trade your personal information to third parties.

3. WhatsApp Communications

We may use WhatsApp Business and related services to communicate with customers regarding:

• Service bookings
• Appointment confirmations
• Order status updates
• Delivery notifications
• Installation schedules
• Maintenance reminders
• Customer support

By providing your phone number, you consent to receiving communications related to your orders, services, and support requests through WhatsApp.

4. Cookies and Authentication

Our website uses essential cookies solely for authentication and security purposes.

These cookies help:

• Maintain secure user sessions
• Verify user identity
• Protect accounts from unauthorized access

We do not use cookies for advertising or behavioral tracking.

5. Third-Party Services

We use trusted third-party service providers to operate our business, including:

Vercel

Our website is hosted and deployed using Vercel. Vercel may process technical information such as IP addresses, browser information, and request logs for hosting, security, and performance purposes.

Nodemailer and Email Providers

We use email delivery services through Nodemailer to send order confirmations, service notifications, and customer communications.

These service providers process information only as necessary to provide their services.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain customer information only for as long as necessary to:

• Provide products and services
• Maintain service history and warranty records
• Fulfill legal, accounting, and business requirements
• Resolve disputes and provide customer support

8. Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal or business obligations
• Request information about how your data is being used

To exercise any of these rights, please contact us using the details provided below.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page along with the updated effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or wish to request access, correction, or deletion of your information, please contact us:

By using our website, booking services, purchasing products, or communicating with us, you acknowledge and agree to this Privacy Policy.